Faq

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Contract Inquiries

What is the policy for withdrawal and re-enrollment?

If you complete the course and withdraw, your certificate will be issued at that point. If you withdraw mid-course and later re-enroll, you will be asked to restart the course from the beginning. This ensures continuity and a solid foundation for learning.

Is it possible to take a break from the program?

Yes. A break of up to three months is allowed. Reentry is possible by joining another group at the appropriate point in the curriculum. Breaks longer than three months will require re-enrollment, including the enrollment fee.

Service Details

What are the requirements to receive a certificate of completion?

To be eligible for a certificate, students must complete all topics assigned within the course.

Can my child change to a different group on another day or time?

As a rule, group changes are not permitted. However, if a scheduling conflict arises and space is available in another group, a transfer may be possible. Please note that availability is limited, and in some cases, you may need to wait until a suitable opening becomes available in a parallel group.

Are makeup sessions available?

Yes. If more than half the group is absent and scheduling allows, a makeup session—usually held on weekends—will be arranged. Even those who attended the original session are welcome to join again.

How are absences handled?

If a session is missed, you will be given access to a session archive video within one week. A follow-up quiz will help confirm understanding, and additional time will be provided in the next session for questions and clarification.

Will sessions still take place if there are only one or two participants?

Yes. Sessions will be held even with a minimum of one participant. In such cases, we offer a “Special Session” format that includes enhanced discussion and personalized Q&A in addition to the regular topic, providing a deeper learning experience.